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Huawei, China's financial industry by 2011 Customer Service Award for outstanding service
September 28, 2011, the world's leading information and communications (ICT) solutions provider Huawei has announced that in 2011 China's financial sector Customer Service Excellence Award Ceremony and the Fifth China Financial Industry Development Summit Forum, call center, won the "2011 China's financial industry service providers call center excellence" award in recognition of Huawei in the financial services industry clients outstanding contributions.
The activities of "innovation, standardization, and development" as its theme, the development of China's financial industry, call center organized by the Federation, from domestic joint-stock commercial banks, city commercial banks, insurance, securities and other financial industry professionals, nearly 100 people attended the meeting , to discuss how to combine the financial industry call center sustained and rapid development of technological innovation, how to enhance service capacity and responsiveness, enhance customer satisfaction.
At the meeting, Huawei's enterprise business unified communications and collaboration products Min, director of Huawei's enterprise business introduced a strategic investment in the financial industry and how in the era of cloud service-based "cloud, pipe, end" architecture of the end to end solution. In the contact center, Huawei with years of accumulated technology and operational experience, together with the customer service and application innovation, the introduction of cloud contact centers, Web contact center, the latest video contact center solutions, so that demand the use of green seats, see video services, Web-based mobile operators such as the latest technology to better manage the financial services call center, help the financial industry continues to pursue operational excellence and enhance the value. The current Huawei multimedia contact centers to remote banks of China Merchants Bank, Ping An Insurance and other financial representative to contact centers have successfully used large-scale, high integration, high reliability has been widely recognized by customers, continued to serve the world more than one stable / 5 population.
Huawei to "enrich people's communication and life" for the vision, as always, "customer-centric", Laboratory for partners, and industry chain partners to multimedia contact center for the financial industry, rapid and healthy development of areas greater contribution!
Huawei Liu Min, director of enterprise business products do UCC entitled "The contact center of innovation and development" Keynote
The activities of "innovation, standardization, and development" as its theme, the development of China's financial industry, call center organized by the Federation, from domestic joint-stock commercial banks, city commercial banks, insurance, securities and other financial industry professionals, nearly 100 people attended the meeting , to discuss how to combine the financial industry call center sustained and rapid development of technological innovation, how to enhance service capacity and responsiveness, enhance customer satisfaction.
At the meeting, Huawei's enterprise business unified communications and collaboration products Min, director of Huawei's enterprise business introduced a strategic investment in the financial industry and how in the era of cloud service-based "cloud, pipe, end" architecture of the end to end solution. In the contact center, Huawei with years of accumulated technology and operational experience, together with the customer service and application innovation, the introduction of cloud contact centers, Web contact center, the latest video contact center solutions, so that demand the use of green seats, see video services, Web-based mobile operators such as the latest technology to better manage the financial services call center, help the financial industry continues to pursue operational excellence and enhance the value. The current Huawei multimedia contact centers to remote banks of China Merchants Bank, Ping An Insurance and other financial representative to contact centers have successfully used large-scale, high integration, high reliability has been widely recognized by customers, continued to serve the world more than one stable / 5 population.
Huawei to "enrich people's communication and life" for the vision, as always, "customer-centric", Laboratory for partners, and industry chain partners to multimedia contact center for the financial industry, rapid and healthy development of areas greater contribution!
Huawei Liu Min, director of enterprise business products do UCC entitled "The contact center of innovation and development" Keynote
